Accident Scene Management (ASM) offers insurers and municipalities complete accident management by dedicated case agents who manage the entire process from the time an accident or loss occurs to the ultimate destination of the vehicle – whether it’s repaired and reunited with the policyholder/customer, or sent to a salvage yard.

For insurers and their policyholders, we provide direct transport to a repair facility, inspection center, free storage facility, or a salvage pool - saving time, claims costs, and storage fees.

Our ASM professionals manage the whole process for ultimate efficiencies so that customer satisfaction is optimized and claims severity is minimized.

Accident Scene Management features include:

• Tow provider quick response to scene
• Seamless process, integration through collaboration between municipalities and insurers
• A robust network of dynamically rated towing providers
• 24/7/365 coverage across the U.S. and Canada
• Personalized service via geographically diverse, fully redundant, award-winning contact centers
• Closed loop automated process for policyholder follow-up
• Customer satisfaction surveys to guide dynamic CSI considerations
• Detailed management reporting