Cross Country’s proprietary IT infrastructure, OneRoad, leverages a full platform, end-to-end open architecture that facilitates the fast, easy and secure exchange of information with our clients and our service providers.

The platform leverages leading edge technologies including IVRU/Speech, GIS, POI, and mobile technologies to provide a better, faster, more accurate, consistent customer experience in the delivery of a complex product where the customer is often under duress.

Cross Country uses the ITIL (Information Technology Infrastructure Library) standards which are a set of internationally-recognized best practices that cover areas such as incident management, problem management, change management, release management and service desk in our technology environment.

Further, we offer continuous availability through a telecommunications system with self-healing fiber optic rings, battery backup protection, and fully redundant data networks. The capacity, functionality and scalability of multiple telephone switches and flexible network management systems enable us to channel the flow of information throughout the organization to maximize every customer experience while reducing handling costs.

Critical data is readily and rapidly available through multiple, fully synchronized data environments, secure storage, and real time data replication. We get help to our customers in record time through cutting-edge Geographical Information Systems (GIS) and location-based solutions.

Finally, we offer customers the flexibility to interact with us via the channel of their choice, whether it’s on the telephone, the Internet, a web-enabled wireless device or a connected vehicle solutions device.