Emergency services are what drivers value most in any roadside protection plan. As a result, our incoming call dispatch process encapsulates 38 years of experience to deliver optimized emergency vehicle services on any road across the United States, Canada, and Puerto Rico, 24/7/365.
Every call starts with “Are you and your vehicle in a safe location?”... This question is designed, if appropriate, to connect customers to the right police, fire, or emergency medical personnel while our agent stays on the line. Other, more routine services get the same level of attention and care.
OneRoad, our Customer Relationship Management (CRM) system, ensures that when an emergency roadside professional is needed, the right people respond to these priority incidents immediately. Typical emergency services can include:
- Emergency towing
- Dead battery/jump-start
- Emergency fuel delivery
- Flat tire change
- Lockout assistance
- Roadside winching
Other Services
In addition to emergency services, we offer clients the opportunity for additional brand-enhancing customer services such as warranty or private label programs with other “value add” driver and vehicle services that customers appreciate:
A variety of high-touch, high-tech features are available to help clients tailor their own branded and personalized program, including:
- Turn-by-turn directions
- Computerized key return
- Roadside Connect
- Auto theft reward decal
- AutoValet concierge
- Custom trip routing
- Customer savings program with Cross Country Perks