Cross Country Automotive Services Honored in Top Contact Center Industry Awards and Achieves COPC Certification

BOSTON – DECEMBER 16, 2008 –Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, announced today that it has been named the winner for Best Recruiting Campaign, and honored with Best Technology Innovation and Best Large Contact Center, for the World by delegates at the Contact Center World Awards Conference in Las Vegas. Cross Country has received some of the contact center industry’s highest honors as a result of the company’s unwavering commitment to customer service and satisfaction through the use of best in class technology, customer service best practices and the company’s commitment to those who service the customer - the contact center employees. This is the third consecutive year Cross Country has been recognized with a Best in the World Award. Cross Country also announced today that it has achieved Customer Operations Performance Center (COPC) certification, a standard relied upon worldwide for implementing contact center best practices that improve performance in customer satisfaction and service. Cross Country will use the COPC-2000^® CSP Standard as a performance management framework.

The Contact Center World Awards are given to companies that demonstrate outstanding customer service worldwide. The Contact Center World Awards are unique in the industry as they recognize the “Best of the Best” as awarded on the judgment of contact center peer practitioners and conference delegates, rather than industry vendors. The competitors for these awards are the regional winners from each of the Americas, Europe, Middle East, and Africa and Asia Pacific, and compete against one another for best in the world.

“We are truly honored to once again accept some of the contact center industry’s highest honors,” said Charles Cavolina, Cross Country’s Senior Vice President, Service Delivery. “Being recognized by our peers is validation of our commitment to serving our clients and their customers. We are also pleased to announce our COPC certification – it’s just another step we are taking to ensure top quality customer service.”

Since the company’s founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the automotive, insurance, financial services and retail markets with an extensive client list.