Cross Country Automotive Services Announces One Millionth Accident Towing Event

Demonstrates Success and Market Demand for Cross Country’s Suite of Vehicle Management Services for the Insurance Market

BOSTON – DECEMBER 9, 2008 – Cross Country Automotive Services (Cross Country) announced today that it has conducted its one-millionth accident scene recovery event. The milestone underscores the demand for and proven success of Cross Country’s Accident Management Services developed to address the specific needs of property casualty insurers and their policyholders. Cross Country is a leading provider of vehicle and driver programs including accident management services, emergency roadside assistance and telematics services to the insurance and automotive industries.

Comprised of two products, Cross Country’s Accident Scene Management and Vehicle Release Management, Cross Country’s Accident Management Services aim to increase policyholder satisfaction by reducing the time it takes for the repair process to begin. In addition, the ability to move vehicles faster and more efficiently helps deliver loss cost reductions to Cross Country’s property casualty insurance clients. Addressing key goals such as increasing retention, reducing collision towing and related expenses and providing data to make smart, cost effective decisions across a business’ portfolio has been the key to the success of these programs.

“We are very proud to have reached this significant milestone,” said Dave Ferrick, Cross Country’s Vice President and General Manager, Insurance Market. “The success of these programs demonstrates Cross Country’s ability to help our insurance clients with meaningful savings, as well as our ability to provide timely services to their policyholders in their time of need. The combined benefits of cutting back on the repair cycle time, significantly reducing costs in towing and related expenses, and providing high-quality emergency services – it’s a win-win for insurers and their clients.”

Accident Scene Management enables property casualty insurers to assist their policyholders directly from the scene of an accident through Cross Country’s award-winning emergency assistance services. With one phone call, Cross Country assists the customer with the police, fire and medical assistance they need while safely transporting the vehicle to the desired destination on the first tow, saving the customer valuable time in the repair process and saving Cross Country’s client partners significant towing and related expenses.

Vehicle Release Management is designed to address instances where the vehicle has been removed from the accident scene often requiring complex release and advance payment to the holding facility. In these situations, the disabled vehicle is often towed to an impound location where fees are accrued based on time and there are significant administrative hurdles that have to be cleared in order to gain access to the vehicle. An otherwise long and challenging process for clients and their field staff, Cross Country works directly with its’ clients to quickly and seamlessly execute on the myriad of tasks associated with getting a vehicle out of a storage location.

Both products offer property casualty insurers visibility into each transaction through a secure online dashboard Web application. This dashboard includes the ability to track, invoice, report and download data for each event. In addition, the property casualty insurer can obtain supporting documentation, such as scanned invoices.

Since the company’s founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the insurance, automotive, financial services and retail markets with a client list that includes 7 of the top 10 insurance companies.