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Award-winning customer service practices—all working to represent your
brand to your customers. |
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At Cross Country, we take a multi track approach to providing superior
customer
service and client response for our telematics solutions.
Because of our
geographically dispersed contact centers, state-of-the art,
award-winning
technology, extensive voice recognition capabilities,
load balancing,
and back-up systems — customers can be assured of
uninterrupted,
premium telematics service 24/7/365. |
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Cross Country’s advanced technology and sophisticated customer
service solutions enable us to deploy best-in-class Customer
Relationship Management (CRM) practices that identifies the right
service(s) at the right time. |
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Consistent Performance Evaluations, Enterprise-wide
Our award-winning contact centers are staffed with associates that know how to make the most of
every customer contact to strengthen relationships, build brand loyalty, and increase revenue
opportunities.
Through customer satisfaction surveys, a Six Sigma approach to management, quality calibration
sessions, monitoring and reporting, exceptional training programs, and competitive compensation
plans,
Cross Country ensures that our contact center environment is set up for associate, customer,
and client success.
Performance Management and Quality Control
We use the COPC-2000® CSP Standard as a Performance Management Framework. The standard is
relied upon worldwide as a valued strategy for implementing contact center best practices that
improve performance in customer satisfaction and service.
Industry Awards
• 2008 CRM Excellence Award from Customer Interaction Solutions® magazine
• 2007 Gold MVP Quality Award from Customer Interaction Solutions® magazine
• 2007 Gold, “Best in the World Contact Center" from Contact Center World International Awards
• 2007 Gold, “Best in International Awards the World Customer Service" from Contact Center World
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