MEDFORD, MA - June 14, 2006 — Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, announced today that it has been recognized as the Best in Customer Service by Contact Center World. This award is given to the organization that best demonstrates total dedication to superior customer service. Cross Country competed with more than 200 Call Centers across the country to achieve this award. Cross Country's Contact Centers - located in Massachusetts, Florida, Arizona, and Ontario, Canada - provide customer service for Cross Country's customer relationship enhancement products and services, including its flagship emergency roadside assistance. The awards were presented to the best contact centers and contact center professionals in North and South America during the Contact Center World Awards Conference held in Dallas, Texas, in April of this year.

As a recognized leader in the call center industry with more than 30 years in the business, this award marks the second honor that has been presented to Cross Country over the past week. Earlier this week, Cross Country announced it was the recipient of Customer Inter@ctions Solutions magazine's CRM Excellence Award. Cross Country was recognized for its private-label roadside assistance service that helps leading corporations to assist customers in their time of need and keep customers loyal to their brand.

"Cross Country's business was built with a strong foundation of providing unmatched customer service to the top brands in the industry. Every aspect of our organization focuses on the customer experience - from training and technology to the way Cross Country Contact Center associates take what could be a negative event, and turn it into a positive experience, "said Charlie Cavolina, vice president of Contact Center Operations at Cross Country Automotive Services. "We are thrilled to receive this recognition from our industry peers and we will continue to reach for exceptional levels of service so that we continue to differentiate our service from our competitors."

Cross Country continues to earn industry recognition in three key areas: the company's constant pursuit of new and innovative ways to use process excellence and technology to increase customer satisfaction; its focus on employee satisfaction by providing employees with the proper training, tools and an environment to be successful; and the use of scorecards to objectively measure performance down to the associate level.

In addition to receiving the best customer service award, an individual "Best Trainer" honor was awarded to Jennifer Walker for her outstanding work as a trainer for Cross Country's Contact Center employees.

Contact Center World is the largest global support organization and resource for contact center professionals with 85,000 members worldwide. Supported by associations around the world including: the American Teleservices Association, the Federation of European Direct Marketing, the Society of Workforce Planning Professionals, the Customer Service Institute, CCMA Ireland, the Australian Direct Marketing Association, the Professional Planning Forum, and the ICSA Toronto, the Contact Center World awards represent the highest level of industry achievement. For more information visit www.ContactCenterWorld.com.

About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services ( www.crosscountry-auto.com ) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 50 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately-held providers of customer service programs in the United States.