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BOSTON - October 16, 2002 -- Cross Country Automotive Services (Cross Country), the leading provider of mobility related customer service programs, today announced that it has been honored with the coveted 2002 Award of Excellence for the second consecutive year. Presented by the Association of TeleServices International (ATSI) at its annual convention and Expo, companies are judged based on their ability to meet the highest standards of courtesy, response time, accuracy and overall service to clients.
"Since the formation of the company over 30 years ago, superior customer service has been a top priority for Cross Country and we are thrilled to be honored with the Award of Excellence. Receiving this award for the second consecutive year, underscores our commitment to providing unmatched customer service to our clients and to their over 40 million customers", said Charles Cavolina, Vice President of Operations, Cross Country Automotive Services. " Our industry-leading employee training and adherence programs, as well as technology investments have made our contact center among the industry's most advanced and with more than 1,500 associates answering calls 24 hours a day, 365 days a year in four geographically dispersed contact centers - it's quite a commendation for our operations."
For over 30 years, leading companies have trusted Cross Country's best-in-class customer service programs. Cross Country provides mobility related customer service programs to half of all automotive brands including Volvo and BMW, and nearly half of the top property and casualty insurance companies, and other industry leading organizations.
Cross Country leads the industry in adopting technologies that enhance its range of mobility-related customer service programs, including Closed Loop Technology - a call automation platform that ensures customers needing roadside assistance receive appropriate and timely assistance - and e-Quality Monitoring by Witness Systems, Inc. - a state-of-the art monitoring tool that aids coaching and communication within the contact center.
Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States. For additional information on Cross Country Automotive Services, please visit their Web site at www.crosscountry-auto.com.
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