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BOSTON - June 11, 2002 -- Cross Country Automotive Services (Cross Country) today announced a plan to bolster its telematics solutions for 2002 with three key appointments. The expanded telematics team will focus on an intensified partnership and an enhanced services strategy which will continue to position Cross Country as a leader in the telematics marketplace. The appointments to the team include Robert Stoesser, to the position of Director, Telematics Product Management; Niraj Jetly, to the position of Director, Telematics Platform; and Charles Provenza to the position of Director, Telematics Sales.
The telematics team will build and develop products that support and enhance Cross Country's core telematics capabilities. Rob Stoesser will lead the company's telematics product management initiatives. In addition to augmenting the core telematics safety and security product lines, he will expand the company's role in the burgeoning area of vehicle diagnostics and monitoring services. Niraj Jetly will manage the development, integration, and support of telematics-based solutions as part of Cross Country's telematics platform. These solutions include web, mobile, and voice activated applications. Charles Provenza will spearhead Cross Country's sales efforts in the telematics arena by leveraging Cross Country's core strengths.
For nearly 30 years, Cross Country has provided a variety of customer relationship management initiatives to more than half of all automotive manufacturers. Since the formation of Cross Country's Telematics Services business line in 1996, the company has developed telematics solutions for leading automotive brands including Volvo and BMW. In the coming weeks, Cross Country will announce a safety pilot with Ford Motor Company. Cross Country's telematics offerings include: location-enhanced roadside assistance, vehicle systems monitoring and reporting capabilities, mayday and other emergency features, theft tracking and notification systems, enhanced remote vehicle services, web-based portals designed to help OEMs and dealers activate service and manage relationships with customers, hands-free voice-based applications, turn-by-turn directions, concierge services, and other services currently being evaluated.
"Our investment in these key team members is yet another demonstration of our commitment to bringing multi-generational telematics service solutions to the industry," said Michael Saxton, President of Cross Country. "Cross Country is committed to offering best-in-class location-based solutions and services. We will continue to deliver solutions that create broad value for an organization; increasing customer satisfaction, brand loyalty, and ultimately, vehicle sales."
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States. For additional information on Cross Country Automotive Services, please visit their Web site at www.crosscountry-auto.com.
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