SAULT STE. MARIE, ON - July 16, 2005 — Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, announced today that the company has experienced tremendous growth in Sault Ste. Marie, the company's first location in Canada. The rapid growth comes as a result of an increased demand for the company's award-winning customer relationship enhancement products and services, including its flagship emergency roadside assistance. Historically serving one market, Cross Country's Sault Ste. Marie location will now serve a growing and diversified client base, and can include companies in the automotive, insurance, financial services, auto repair or wireless industries. Cross Country also announced today that it plans to hire between 120 and 150 employees over the next six weeks to meet this tremendous growth.

Cross Country's growth in Sault Ste. Marie and across the company's four locations throughout the U.S. and Canada comes as a result of the company's increased recognition for delivering award-winning products and services and increased demand across its diversified business line. Earlier this week, Cross Country announced that it was awarded with two of the three coveted Call Center Excellence Awards presented by International Quality & Productivity Center (IQPC). Cross Country was named "Best-in-Class Call Center" and Cross Country Vice President of Contact Center Operations, Charles T. Cavolina, was named "Call Center Leader of the Year."

As a recognized leader in the call center industry for more than 30 years, Cross Country was honored with best-in-class status as a result of the company's constant pursuit of new and innovative ways to use process excellence and technology to increase customer satisfaction and reduce costs, and its unique focus on cultural initiatives and programs that drive employee satisfaction.

"This is an exciting time for our Sault Ste. Marie location as we extend the business to meet the needs of new market segments," said Don Muio, Human Resources Manager for Cross Country Automotive Services. "Our approach - with a focus on putting programs into place that enable us to hire the best in the industry - has paid off with industry recognition and our ability to attract and retain market-leading clients."

Since the company's founding in 1972, Cross Country has successfully emerged as a leader in the industry. Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. For more than 30 years, Cross Country has provided a variety of customer relationship management initiatives to more than half of all automotive manufacturers and property & casualty insurers. Cross Country's client list includes General Motors, DaimlerChrysler, Volvo, Hyundai, Kia, Farmer's Insurance, Liberty Mutual, and GMAC Mortgage.

About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States. For additional information on Cross Country Automotive Services, please visit their Web site at www.crosscountry-auto.com.