MEDFORD, MA - April 28, 2005 — Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, including its flagship roadside assistance service, announced today that it has been honored with the coveted 2004 MVP Quality Award presented by CUSTOMER INTER@CTION Solutions Magazine. Companies are judged on their ability to demonstrate a true commitment to high ethical standards, stringent policies, and challenging goals and on their ability to develop innovative customer service solutions that will continue to drive the contact service center industry's evolution. Cross Country is also pleased to announce it has moved up in the ranks in the Top 50 Service Agency Designation - rising to 12th among the largest inbound service providers, and 24th among the largest outbound providers.

“Delivering exceptional customer service has always been the top priority for Cross Country. Since the founding of the company, our focus has been on developing new and creative ways to enhance the customer’s experience” said Charles T. Cavolina, Vice President, Operations for Cross Country Automotive Services. “Our dedication and commitment is paying huge dividends for our clients and customers. Customer satisfaction is at world-class levels and we’re winning recognition from the industry for our exceptional customer service delivery.”

Cross Country leads the industry in adopting technologies that enhance its range of mobility-related customer relationship management programs, including our sophisticated location-based services platform that ensures customers are located with pinpoint accuracy and receive timely assistance – and the use of interactive voice response units to provide customers with the opportunity to complete a survey after their service transaction, resulting in more accurate assessment of the customer’s experience as well as a higher response rate.

Since the company’s founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the automotive, insurance, and diversified markets with a client list that includes DaimlerChrysler, Volvo, BMW, Kia, Hyundai, Liberty Mutual, and GMAC Mortgage.

About CUSTOMER INTER@CTION Solutions Magazine
CUSTOMER INTER@CTION Solutions Magazine is written for executives in all industries who are seeking practical solutions to contact center issues, such as technologies, direct marketing techniques, human resources, and current industry news.

About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States. For additional information on Cross Country Automotive Services, please visit their Web site at www.crosscountry-auto.com.