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BOSTON, Mass. –August 14, 2001 -- Cross Country Automotive Services (CCAS), the leading provider of roadside assistance, telematics and customer relationship management services, today announced it has been honored with the coveted 2001 Award of Excellence presented by the Association of TeleServices International (ATSI). ATSI presented the award at its annual convention and expo in Biloxi, Miss., and judged companies based on their ability to meet the highest standards of courtesy, response time, accuracy and overall service to their clients. Other companies being honored included Michigan Message Center, TeleRep, Fallon Communications and Business Connections.
"The Award of Excellence is confirmation for the superior customer service and commitment we provide to our corporate clients and their over 40 million customers", said Charles T. Cavolina, Vice President, Operations for Cross Country Automotive Services. "With more than 1,400 associates answering calls 24 hours a day, 365 days a year in four geographically dispersed contact centers – it’s quite a commendation for our operations.
"CCAS leads the industry in adopting technologies that enhance its range of mobility-related customer service programs, including Closed Loop Technology – a call automation platform that ensures customers needing roadside assistance receive appropriate and timely assistance – and e-Quality Monitoring by Witness Systems, Inc. – a state-of-the art monitoring tool that aids coaching and communication within the contact center.
"CCAS has powered BMW’s roadside assistance program since 1989 and our telematics program since 1996. This award reinforces the decision we made in selecting CCAS," stated Craig Czock, Aftersales Program Manager at BMW of North America. "BMW has trusted CCAS with one of its most valuable assets: our customers. Because we select partners that are the best in their industry, we are excited to learn that CCAShas been recognized with such a high honor."
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States. For additional information on Cross Country Automotive Services, please visit their Web site at www.crosscountry-auto.com.
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