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MEDFORD, MA - June 12, 2006 —
Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, announced today that it has been awarded with the 2006 CRM Excellence Award from Customer Inter@ctions Solutions magazine. The publication selected Cross Country for demonstrating how its roadside assistance solution has enabled a large automotive OEM to deliver high customer satisfaction to, and enhance the brand loyalty of, buyers of its branded vehicles who experience a vehicle disablement. Cross Country's private-label roadside assistance approach combines Cross Country's commitment to safety with exemplary customer service and leading-edge technology to deliver fast, accurate, and quality service to customers in their time of need.
"We are truly honored to receive this award. Cross Country is dedicated to providing the most innovative customer service solutions to customers, turning a potentially negative customer experience into a positive brand-building event," said Michael Saxton, president of Cross Country Automotive Services. "By awarding Cross Country with this distinction, the industry is recognizing the continued market demand for client-branded roadside assistance services as a means to improve the customer experience and keep customers loyal to the brand."
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Cross Country has demonstrated to the editors of Customer Inter@ction Solutions once again that its products and services have substantially improved the processes of Cross Country's clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of Technology Marketing Corporation, publishers of Customer Inter@ction Solutions magazine.
The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Inter@ction Solutions magazine.
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services
( www.crosscountry-auto.com )
is a leading provider of integrated vehicle and driver programs in North America.
Over 1,800 Cross Country employees serve more than 100 corporate clients and their more
than 50 million customers each year. Cross Country Automotive Services is a member of The
Cross Country Group, one of the largest privately-held providers of customer service programs in the United States.
About Technology Marketing Corporation
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®)
publishes Customer Inter@ction Solutions and Internet Telephony® magazines, and the online publications,
TMCnet.com®, Planet PDA(TM) Magazine, Alternative Power(TM) and BiometriTech(TM). TMC® is also the first
publisher to test new products in its own on-site laboratories, TMC® Labs, produces The VoIP Developer
Conference and The Global Call Center Outsourcing Summit, and offers live and online certification programs
through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.
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