|
BOSTON -May 1, 2002 --
Cross Country Automotive Services (CCAS), a leading provider of Customer Relationship Management Services including roadside assistance, telematics services, consumer affairs handling and membership management, today announced it has been honored with the coveted 2002 MVP Quality Award presented by CUSTOMER INTER@CTION Solutions magazine. Companies are judged on their ability to demonstrate a strong commitment to high ethical standards and policies, and on their ability to develop innovative customer service solutions that will continue to drive the contact service center industry's evolution. Each entry is evaluated on a specific teleservices program, as well as on overall policies and procedures that promote quality.
"CCAS has always made quality customer service our top priority, and receiving the MVP Quality Award is confirmation of the superior customer service and commitment we provide to our clients and their customers," said Charles T. Cavolina, Vice President, Operations for Cross Country Automotive Services. "Our industry-leading employee training and adherence programs, as well as technology investments that have made our contact center among the industry's most advanced, are some of the reasons CUSTOMER INTER@CTION Solutions magazine editors bestowed this honor on Cross Country Automotive Services."
CCAS leads the industry in adopting technologies that enhance its range of mobility-related customer relationship management programs, including Closed Loop Technology – an automated interactive voice recognition unit that ensures customers receive appropriate and timely assistance – and e-QualityTM Monitoring by Witness Systems, Inc.® – a state-of-the art application that enhances monitoring and coaching capabilities within the contact center.
West Bend Mutual Insurance Validates CCAS' Commitment to Providing Quality, Customer-driven Roadside Assistance Solutions to Policy Holders
The selection of CCAS by CUSTOMER INTER@CTION Solutions Magazine reaffirms West Bend Mutual Insurance Company's decision to select CCAS as the exclusive provider of its emergency roadside assistance program. "The West Bend Mutual brand is built on a foundation of superior customer service and quality, and this award exemplifies our reasons for selecting CCAS as the provider of our roadside assistance program," said Patrick Gruenke, Personal Lines Product Manager of West Bend Mutual Insurance Company.
CCAS provides emergency roadside assistance to West Bend Mutual's policy holders. CCAS' industry-leading offerings support West Bend Mutual's efforts to optimize the value of its policies by providing customers with premium safety and security services. With the addition of CCAS's services, West Bend Mutual policy holders have the benefit of extended roadside assistance including towing, emergency fuel delivery, lock out services and more.
CCAS provides best in class mobility-related customer service programs to half of all automotive brands, nearly half of the top property and casualty insurance companies, and other industry leading organizations. CCAS' award- winning services are delivered through its four contact centers located in Boston, Mass. (2), Sebring, Fla., and Tucson, Ariz.
About Customer INTER@CTION Solutions Magazine
CUSTOMER INTER@CTION Solutions Magazine is written for executives in all industries (corporate, financial and general management, sales/marketing/trade show management, contact center supervisors and managers) who are seeking practical solutions to contact center issues, such as technologies, direct marketing techniques, human resources, and current industry news.
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States. For additional information on Cross Country Automotive Services, please visit their Web site at www.crosscountry-auto.com.
|
