Cross Country Automotive Services Launches Enhanced Version of Network
Management Site

 
Improved Online Portal Argosi.net Helps Company Manage Expansive Supplier Network That Includes Over 30,000 Independent Service Providers Throughout North America
 

MEDFORD, MA – January 22, 2008 — Cross Country Automotive Services (Cross Country), a leading provider of vehicle and driver programs, including its flagship roadside assistance service, announced today that it has launched a new version of its online service provider portal. Beginning today, service providers will experience a new version of Argosi.net, an online portal that allows service providers to manage claims submission and performance results related to delivery of service.

Argosi.net acts as a constantly evolving hub of information and communication with Cross Country’s network of 30,000 service providers, capturing information through interactions with customers, using the company’s closed loop process, customer surveys, and contact center data. In addition to a new look and feel, the new site also features enhanced reporting tools including a performance dashboard.

“We are pleased to re-launch the Argosi.net site based upon significant feedback from service providers. We value our relationship with the service provider community and are constantly striving to provide an enhanced set of tools that allows them to better manage their operations, while making it easy to do work with Cross Country,,” said Steven Rubin, Vice President of Network Services at Cross Country. “Argosi.net has proven to be a great resource for our provider community while enabling delivery of the best customer service possible.”

This is the first in a series of upgrades to Argosi.net. In 2008 Cross Country will unveil continued improvements including a redesign of the prospective service provider application, improved account management and profile tools. The most critical redesign will provide significant improvements to the service provider purchase order management and invoice submission process.

Since the company’s founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the automotive, insurance, and financial services markets with a client list that includes GM, Nissan/Infiniti, Volvo and Liberty Mutual.

About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services ( www.crosscountry-auto.com ) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 75 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately-held providers of customer service programs in North America.

 


Contact:
Kendra Boccelli
For Cross Country Automotive Services
Phone (617) 645-3205

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