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Medford, MA – June 26, 2007 – Cross Country Automotive Services (Cross Country), a leading provider of vehicle and driver programs, announced today the launch of a new GM-sponsored Service Excellence Award. Developed in partnership with General Motors, the service award will recognize Service Providers that display outstanding customer service to GM customers in responding to towing and road service events. The GM Service Excellence Award will be presented four times per year on a quarterly basis. Winners for each of towing and other road services will receive a plaque, cash prizes and recognition through announcements located on Argosi.net, a website dedicated to participants in Cross Country’s network of service providers. In addition, two annual grand prizes will be awarded – one for road service and one for towing. Grand prize award recipients will receive cash prizes, a plaque and industry recognition in a half-page ad in American Towman.
“The GM Service Excellence Award will recognize members of the towing community for their continued efforts to meet or beat customers’ expectations,” said Jay Renaud, Cross Country Client Services Director for General Motors. “In addition to recognizing service providers this is a great example of how we partner with our clients to ensure our providers deliver outstanding customer service.”
Cross Country is dedicated to providing its clients and customers with high quality, consistent and reliable service 24 hours per day, 365 days per year throughout North America. Therefore Cross Country is focused on the success of its service provider network. This is the first client-sponsored program deployed in part by Cross Country. Cross Country’s ability to provide quality results to its clients is based, in large part, through its partnership with dedicated service provider professionals. For additional information on Cross Country’s service provider network or on the GM Service Excellence Award please go to www.argosi.net. Developed by Cross Country, Argosi.net is an industry leading web site that provides service providers and repair facilities the opportunity to transact business, view performance data, and communicate online.
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services is a leading provider of customer relationship enhancement programs in North America. Over 1,800 Cross Country associates serve more than 100 corporate clients and millions of their customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States.
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