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MEDFORD, MA – August 27, 2007— Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, today announced that it has been named a Gold Medal Winner for the Best Customer Service and Best Call Center in Americas from ContactCenterWorld.com. The Awards, unlike any other awards program, are judged by industry peers and recognize the Best of the Best around the world through 3 regional finals. Cross Country competed with over 200 other entrants in the Americas for the awards. As a winner of the Americas region, Cross Country automatically qualifies to compete in the World finals in Las Vegas in November 2007. Cross Country had previously won in the category of "Best Customer Service in North America” in February of 2006 and “Best Customer Service in the World” that same year.
The Contact Center World awards are given to companies that demonstrate outstanding customer service worldwide. Unlike other award programs, the Contact Center World awards recognize the “Best of the Best” around the country and are judged by contact center practitioners, not industry vendors, Cross Country Automotive Services will represent the Americas and will compete head-to-head with the Best in Europe, Middle East & Africa and in Asia Pacific for the title of Best in the World for 2007.
“Today we can proudly say that Cross Country is recognized as having the best customer service delivery in the country, said Charles Cavolina, vice president of Contact Center Operations at Cross Country Automotive Services. “We are truly honored to accept this prestigious award. Receiving this award is a validation of all the hard work and efforts we put forth on behalf of our clients and their customers.”
Commenting on the Americas winners, Raj Wadhwani, President of ContactCenterWorld.com added “2007 has been an amazing year. The competition was rigorous this year and represents the growing competition in the Contact Center industry. We congratulate Cross Country on their amazing achievement and look forward to the Best in the World competition in November.”
The ContactCenterWorld.com awards are supported by major industry associations around the world. More information on the awards can be found at www.ContactCenterWorld.com/worldawards
About Cross Country Automotive Services
Headquartered in Medford, Massachusetts, Cross Country Automotive Services (www.crosscountry-auto.com) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 75 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately-held providers of customer service programs in North America.
About Contact Center World
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those they serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information visit our website at
www.contactcenterworld.com |
