Employment

RESPONSE ASSOCIATE

Department:

Contact Center

Reports To:

Manager

Position Type:

Full-time

Email:

resumesebring@crosscountry-auto.com

Location:

Sebring

Posting Date:

11/18/08

Job Description

Handles customer service inquiries and problems associated with the servicing of CCAS’s client base. Answers
all basic and routine customer contacts and utilizes computer applications to provide professional service.

Skills/Experience

•	High School diploma or equivalent experience
•	0-1 year of customer service experience
•	Utilizes empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service
•	Strong oral and written communication skills
•	Able to adapt to a changing work environment and willingness to learn new skills and develop greater job knowledge

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