Employment

CLIENT SERVICES SPECIALIST

Department:

Automotive

Reports To:

Manager

Position Type:

Full-time

Email:

resume@crosscountry-auto.com

Location:

Medford

Posting Date:

10/8/08

Job Description

Assists Client Services Managers with client activities and programs to determine profitability goals and objectives. Helps identify account penetration and revenue growth opportunities that result in new business for CCAS. Coordinates and
ensures a professional relationship between clients, vendors and internal departments. Responsible for communicating, documenting, supporting and creating monthly reports for the client services team, as well as providing analysis of client performance.

Skills/Experience

•	Bachelor’s degree in marketing or related field or equivalent experience
•	Previous customer service or sales experience in the automotive or insurance industries is a plus
•	Demonstrated ability to manage projects and tasks as assigned
•	Intermediate to advanced knowledge of Excel and Access
•	Excellent oral, written, and presentation skills
•	Must demonstrate the ability to analyze complex problems
•	Ability to work in a fast-paced entrepreneurial environment
•	Utilizes sound judgment, decision making skills, strategic thinking and follow through
•	Up to 10% travel
•	Ability to work flexible hours as business need dictates

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