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| For over 35 years, world-class service delivered at every level. |
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Cross Country Automotive Services, headquartered in Medford, Massachusetts, is a leading provider of integrated vehicle
and driver programs in North America. Today we are the only partner providing world-class, award-winning customer services
for more than 100 leading corporations that support over 75 million of their loyal customers.
The longevity of our client
relationships and 35+ years of experience validates how we consistently optimize
Customer Relationship Management (CRM)
practices using the right combination of experienced people,
seamless processes, and information rich technologies.
Cross Country’s CRM activities produce intelligent solutions for our clients and enable us to be an industry leader across all
products including telematics, vehicle management services, such as roadside assistance, VIMSTM, motor clubs,
technology services, marketing services, and more.
Recent acknowledgements of our awards include:
• 2008 CRM Excellence Award from Customer Interaction Solutions® magazine
• 2007 Best Use of Technology Award from International Quality and Productivity Center (IQPC)
• 2007 Gold MVP Quality Award from Customer Interaction Solutions® magazine
• 2007 Gold, “Best in the World Contact Center" from Contact Center World International Awards
• 2007 Gold, “Best in International Awards the World Customer Service" from Contact Center World
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Cross Country Automotive Services was founded in 1972, and is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States.
As used in this website, “Cross Country” refers to one or more of the following affiliated companies: Cross Country Automotive Services, Inc., Cross Country Motor Club, Inc., Cross Country Motor Club of California, and Cross Country Services Corp.
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